How Kansei Engineering, Kano And QFD can Improve Logistics Services
نویسندگان
چکیده
منابع مشابه
How the Kano model contributes to Kansei engineering in services.
Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applie...
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Supply Chain Forum An International Journal Vol. 5 N°2 2004 www.supplychain-forum.com Management is on the verge of a major breakthrough in understanding how industrial company success depends on the interaction between the flow of information, materials, money, manpower, and capital equipment (Forrester, 1958). Forrester’s words seem to have taken four decades to materialize. The long-awaited ...
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ژورنال
عنوان ژورنال: International Journal of Technology
سال: 2017
ISSN: 2087-2100,2086-9614
DOI: 10.14716/ijtech.v8i6.689